---
title: "Quick Reference"
url: "https://kb-va.credentia.com/en/article/quick-reference"
language: "en"
last_updated: "2026-01-06T11:21:54.101Z"
---

# Quick Reference

Quick reference guide for essential information on the Virginia Nurse Aide nursing assistant certification exam

### Credentia Registration and Scheduling Services

1025 Greenwood Blvd.  
Suite 401  
Lake Mary, FL 32746  
[(888)-204-6249](tel:(888)-204-6249)

Hours of Operation: (Eastern Time Zone)  
Monday – Friday: 8:00 a.m. – 11:00 p.m.   
Saturday: 8:00 a.m. - 5:00 p.m.   
Sunday: 10:00 a.m. - 4:00 p.m.

### Create or Log into your Credentia Platform account to:

-   Change your current address and phone number. 
-   Submit Correction Form to update name, date of birth, or social security number before your exam has been scheduled.
-   Obtain and submit an Examination Testing Application.
-   Check Testing Application status.
-   Find test centers and availability. 
-   Schedule, reschedule, or cancel an examination.
-   View exam details such as examination type, scheduled time, date, and location.
-   View Score Report. 
-   Submit and review a Grievance application for completed examination. 
-   Submit an excused absence application.

### Contact Customer Service if:

-   Problem occurs when creating Credentia Platform Account.
-   Did not receive activation link.
-   Problem occurs when applying an assigned voucher code.
-   Testing Application issue.
-   Received an error message when scheduling examination.
-   Score Report not viewable in Credentia Platform after 24 hours.

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### Virginia Board of Nursing

Perimeter Center  
9960 Mayland Drive  
Suite 300  
Henrico, VA 23233-1463   
Email: [nurseaide@dhp.virginia.gov](mailto:nurseaide@dhp.virginia.gov)  
Website: [dhp.virginia.gov/boards/nursing](https://dhp.virginia.gov/boards/nursing/)

Hours of Operation: (Eastern Time Zone)  
Monday through Friday: 8:15 a.m. – 5:00 p.m.

#### Visit the Virginia Board of Nursing at [dhp.virginia.gov/nursing](http://dhp.virginia.gov/nursing/) to:

-   Obtain information on official laws and regulations for nurse aides. 
-   Find out if you are currently listed on the Registry.
-   Clarify information about the Registry. 
-   Change your current address or name once you are on the Registry. 
-   Obtain information on continued certification on the Registry. 
-   Request an accommodation for testing under the American with Disabilities Act (ADA) guidelines. 
-   Find a list of approved nurse aide education programs in Virginia.

Call the Board of Nursing at [(804) 367-4515](tel:(804) 367-4515) if you are unable to locate answers to your questions on the website.

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