Quick Reference

Credentia Registration and Scheduling Services

1025 Greenwood Blvd.

Suite 401

Lake Mary, FL 32746

(888)-204-6249

Hours of Operation (Eastern Time Zone) 

Monday – Friday: 8:00 a.m. – 11:00 p.m. 

Saturday: 8:00 a.m. - 5:00 p.m. 

Sunday: 10:00 a.m. - 4:00 p.m.

Create or Log into your Credentia Platform account to:

• Change your current address and phone number. 
• Submit Correction Form to update name, date of birth, or social security number before your exam has been scheduled.
• Obtain and submit an Examination Testing Application.
• Check Testing Application status.
• Find test centers and availability. 
• Schedule, reschedule, or cancel an examination.
• View exam details such as examination type, scheduled time, date, and location.
• View Score Report. 
• Submit and review a Grievance application for completed examination. 
• Submit an excused absence application.

Contact Customer Service if:

• Problem occurs when creating Credentia Platform Account.
• Did not receive activation link.
• Problem occurs when applying an assigned voucher code.
• Testing Application issue.
• Received an error message when scheduling examination.
• Score Report not viewable in Credentia Platform after 24 hours.

Virginia Board of Nursing

Perimeter Center

9960 Mayland Drive

Suite 300

Henrico, VA 23233-1463 

http://www.dhp.virginia.gov/boards/nursing

Hours of Operation (Eastern Time Zone)

Monday through Friday: 8:15 a.m. – 5:00 p.m.

Visit the Virginia Board of Nursing at http://www.dhp.virginia.gov/nursing to:

• Obtain information on official laws and regulations for nurse aides. 
• Find out if you are currently listed on the Registry.
• Clarify information about the Registry. 
• Change your current address or name once you are on the Registry. 
• Obtain information on continued certification on the Registry. 
• Request an accommodation for testing under the American with Disabilities Act (ADA) guidelines. 
• Find a list of approved nurse aide education programs in Virginia.

Call the Board of Nursing at (804) 367-4515 if you are unable to locate answers to your questions on the website.